goods purchased from us directly are subject to
our ten year manufactures warranty and we guarantee
that your product will remain defect free for
at least ten years after the date of delivery.
covers the installation and use of the product
and we will replace any component in the unlikely
event that it has not arrived in a satisfactory
condition, or if it is deemed to be faulty and
not up to its intended purpose.
is extended to cover the structural condition
and function of the cast iron components, sash
cord and wood. This does not cover misuse, accidental
damage, wear and tear or cosmetic defects which
have occurred after delivery.
make a claim under our guarantee, please complete
the form below or email details of your request