By using this website in any way, you are agreeing to the terms and conditions as stated below. Should you have any questions please feel free to contact us either by emailing sales@pulleymaid.com

Payment Processing

Payments will be taken at the time of purchase and must be received in full before an item can be dispatched. All payments, either made online or taken over the telephone, are processed at the time of purchase, using a secure online gateway. We will not retain or store any of your financial information.

UK & International Delivery

We aim to dispatch all orders within 2 working days of purchase. Orders travelling within the UK are normally delivered no later than 14 days from date of purchase whereas international orders are normally delivered no later than 28 days. Should you require a more accurate estimation of delivery please contact us prior to purchase as once an order has been despatched, delivery times are set by our carriers and are out of our control.

Please endeavour to provide an address where delivery can be accepted between the hours of 9am to 5pm, Monday - Friday. If delivery is attempted and is unsuccessful, a card will be left to notify you of this. It is important that you reply to this as soon as possible to arrange redelivery free of charge. Should an item be returned to us after a failed delivery attempt, then we will redespatch it, but may require an alternative address to send it to.

Please note that we cannot be held responsible for goods which have been delivered to an inaccurate address provided by you at time of purchase, or to an address which you no longer reside at - this applies when the goods are delivered within 30 days from the date of purchase.

Cancellations, Returns & Refunds

Your right to cancel starts the moment you place your order and is extended for a further 28 days from the delivery date. Confirmation of your cancellation should be sent by email, letter or fax. In all cases we will require the goods to be returned to us unused and still within the original packaging.

We will refund the full cost of the item or if you are returning the whole order, we will refund the full amount, including any postage costs paid at the time of purchase. Refunds will be made within 30 days of the date of cancellation and no admin or restocking fees will be charged.

Please note that once an item has been installed, it shall be considered that the goods have been accepted and can no longer be returned. Should you wish to exchange or upgrade a product once it has already been installed, please contact us as we may be able to help.

All items specifically made to order are excluded and if your order falls into this category, we will advise you at the time of purchase.

Manufactures Warranty

Upon receipt, please examine the contents of each package to ensure that everything is correct and that they have been received in a satisfactory condition. In the unlikely event that a component is missing or damaged, please contact us via email as soon as possible so that we may resolve the issue straightaway.

All of our ceiling airers are sold subject to our ten year manufactures warranty and we guarantee that your product will remain defect free for up to six years after the date of delivery. This covers the installation and use of the product and we will replace any component in the unlikely event that it has not arrived in a satisfactory condition, or is deemed to be faulty and not up to its intended purpose within ten years.

This is extended to cover the structural condition and function of the cast iron components, sash cord and wooden laths. This does not cover misuse, accidental damage, wear and tear or cosmetic defects which may have occurred after the delivery date. We reserve the rite to request photographic evidence or that the goods are returned to us for examination and in all cases proof of purchase may be required.

Should you experience a problem with your purchase, please notify us by email or by writing to the address below.

International Sales Tax & Customs Duty

Pulleymaid LTD is a UK based company and all goods purchased from our website shall be treated as being purchased from the UK, regardless of the currency paid. All orders placed from outside the UK are exclusive of VAT and we will only charge VAT where it is necessary to do so.

All orders are dispatched from the UK and depending on the destination may be subject to customs charges, which are applied by your local authority and are beyond our control. The amount you are charged can vary based on several factors such as order value, country or regional destination, and even down to the individual placing the order.

These charges are therefore impossible to predict and if you are unsure how much, if anything, you will need to pay, then please check with your local authority before placing your order.

In all cases customs charges are NOT collected automatically and you will receive a formal bill prior to delivery.

If you have received a customs charge which you think is unreasonable, you were not expecting, or you are unwilling to pay, then simply decline to pay this and refuse delivery of the goods.

The delivery will automatically be returned to us, and we will provide you with a full refund in accordance with our returns policy.

Privacy & Security

We are committed to protecting your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will not contact you or pass this information onto third party organisations unless this is necessary to complete your order.

The type of information we will require includes your full name, the billing and delivery address, a contact phone number and email address. We will never collect sensitive information about you without your explicit consent or pass this information to third party organisations for marketing purposes.

Any personal information will be held securely in accordance with our internal security policy and the law. We will ensure that this is kept relevant and upto date and you can check the information we hold about you at any time.

Transaction Security
We know how important transaction security is and we aim to maintain the highest level of security to give you peace of mind when shopping with us. We provide three payment options for you to choose from, each of which is 100% secure.

Online Checkout – Our online shopping cart is provided by RomanCart PLC using WorldPay to process live online payments. With built in top of the range 128 bit high grade SSL encryption supported by VeriSign, it is simply as secure as it can be.

Paypal Express Checkout – Use your Paypal account to shop with us without sharing your financial details, providing both a secure and convenient way to place your order. If you do not already have an Paypal account, you can find out more here.

Telephone Orders – Payments taken over the phone are processed using World Pay’s Virtual Terminal. We processes your payment as you place your order and do not record or store your payment details once the transaction is complete.

Cookies

Like all other ecommerce websites, our site uses cookies to enable certain features to work properly, and so that we may improve your visitor experience.

We use cookies in two ways. Firstly we use them to enable essential features within our site to function, such as the shopping cart and order tracking. Secondly we use them to collect statistical data about your visit. This information allows us to tailor your experience and improve our website as a whole.

To find out more about cookies, including how to block or remove them from your browser please visit www.allaboutcookies.org.

Copyright

All material and images contained on this website are the intellectual copy write of Pulleymaid and can not be used without express permission of the author.

Company Details

Contact Details:
Pulleymaid
140 Longdon Coleham,
Coleham
Shrewsbury
SY3 7DN

Email: sales@pulleymaid.com

Registered in England.
Company registration number: 07777215.
VAT no: GB 926132245