using this website in any way, you are agreeing
to the terms and conditions as stated below. Should
you have any questions please feel free to contact
us either by emailing firstname.lastname@example.org
Payments will be taken at the time of purchase
and must be received in full before an item can
be dispatched. All payments, either made online
or taken over the telephone, are processed at
the time of purchase, using a secure online gateway.
We will not retain or store any of your financial
& International Delivery
aim to dispatch all orders within 2 working days
of purchase. Orders travelling within the UK are
normally delivered no later than 14 days from
date of purchase whereas international orders
are normally delivered no later than 28 days.
Should you require a more accurate estimation
of delivery please contact us prior to purchase
as once an order has been despatched, delivery
times are set by our carriers and are out of our
endeavour to provide an address where delivery
can be accepted between the hours of 9am to 5pm,
Monday - Friday. If delivery is attempted and
is unsuccessful, a card will be left to notify
you of this. It is important that you reply to
this as soon as possible to arrange redelivery
free of charge. Should an item be returned to
us after a failed delivery attempt, then we will
redespatch it, but may require an alternative
address to send it to.
note that we cannot be held responsible for goods
which have been delivered to an inaccurate address
provided by you at time of purchase, or to an
address which you no longer reside at - this applies
when the goods are delivered within 30 days from
the date of purchase.
Returns & Refunds
right to cancel starts the moment you place your
order and is extended for a further 28 days from
the delivery date. Confirmation of your cancellation
should be sent by email, letter or fax. In all
cases we will require the goods to be returned
to us unused and still within the original packaging.
will refund the full cost of the item or if you
are returning the whole order, we will refund
the full amount, including any postage costs paid
at the time of purchase. Refunds will be made
within 30 days of the date of cancellation and
no admin or restocking fees will be charged.
note that once an item has been installed, it
shall be considered that the goods have been accepted
and can no longer be returned. Should you wish
to exchange or upgrade a product once it has already
been installed, please contact us as we may be
able to help.
items specifically made to order are excluded
and if your order falls into this category, we
will advise you at the time of purchase.
receipt, please examine the contents of each package
to ensure that everything is correct and that
they have been received in a satisfactory condition.
In the unlikely event that a component is missing
or damaged, please contact us via email as soon
as possible so that we may resolve the issue straightaway.
goods purchased from us directly are subject to
our six year manufactures warranty and we guarantee
that your product will remain defect free for
up to six years after the date of delivery. This
covers the installation and use of the product
and we will replace any component in the unlikely
event that it has not arrived in a satisfactory
condition, or is deemed to be faulty and not up
to its intended purpose within ten years.
is extended to cover the structural condition
and function of the cast iron components, sash
cord and wooden laths. This does not cover misuse,
accidental damage, wear and tear or cosmetic defects
which may have occurred after the delivery date.
We reserve the rite to request photographic evidence
or that the goods are returned to us for examination
and in all cases proof of purchase may be required.
you experience a problem with your purchase, please
notify us by email or by writing to the address
Sales Tax & Customs Duty
LTD is a UK based company and all goods purchased
from our website shall be treated as being purchased
from the UK, regardless of the currency paid.
All orders placed from outside the UK are exclusive
of VAT and we will only charge VAT where it is
necessary to do so.
orders are dispatched from the UK and depending
on the destination may be subject to customs charges,
which are applied by your local authority and
are beyond our control. The amount you are charged
can vary based on several factors such as order
value, country or regional destination, and even
down to the individual placing the order.
charges are therefore impossible to predict and
if you are unsure how much, if anything, you will
need to pay, then please check with your local
authority before placing your order.
all cases customs charges are NOT collected automatically
and you will receive a formal bill prior to delivery.
you have received a customs charge which you think
is unreasonable, you were not expecting, or you
are unwilling to pay, then simply decline to pay
this and refuse delivery of the goods.
delivery will automatically be returned to us,
and we will provide you with a full refund in
accordance with our returns policy.
are committed to protecting your privacy and we
will only use the information that we collect
about you lawfully (in accordance with the Data
Protection Act 1998). We will not contact you
or pass this information onto third party organisations
unless this is necessary to complete your order.
type of information we will require includes your
full name, the billing and delivery address, a
contact phone number and email address. We will
never collect sensitive information about you
without your explicit consent or pass this information
to third party organisations for marketing purposes.
personal information will be held securely in
accordance with our internal security policy and
the law. We will ensure that this is kept relevant
and upto date and you can check the information
we hold about you at any time.
We know how important transaction security is
and we aim to maintain the highest level of security
to give you peace of mind when shopping with us.
We provide three payment options for you to choose
from, each of which is 100% secure.
Checkout – Our online shopping cart is provided
by RomanCart PLC using WorldPay to process live
online payments. With built in top of the range
128 bit high grade SSL encryption supported by
VeriSign, it is simply as secure as it can be.
Express Checkout – Use your Paypal account
to shop with us without sharing your financial
details, providing both a secure and convenient
way to place your order. If you do not already
have an Paypal account, you can find out more
Orders – Payments taken over the phone are
processed using World Pay’s Virtual Terminal.
We processes your payment as you place your order
and do not record or store your payment details
once the transaction is complete.
to enable certain features to work properly, and
so that we may improve your visitor experience.
enable essential features within our site to function,
such as the shopping cart and order tracking.
Secondly we use them to collect statistical data
about your visit. This information allows us to
tailor your experience and improve our website
as a whole.
find out more about cookies, including how to
block or remove them from your browser please
All material and images contained on this website
are the intellectual copy write of Pulleymaid
and can not be used without express permission
of the author.
140 Longdon Coleham,
Company registration number: 07777215.
VAT no: GB 926132245